jg99 Responsible Gaming — Your Wellbeing Comes First
At jg99, we believe that online gaming should always be a source of entertainment — never stress, financial strain, or compulsion. This page outlines the tools, policies, and resources we provide to help every player in Bangladesh maintain a healthy, balanced relationship with gambling.
Responsible Gaming Tools at jg99
Every jg99 account comes with built-in player protection features. All tools are completely free to use and can be activated instantly by contacting our support team.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your jg99 account. Once you define a limit, it activates immediately. Increasing a deposit limit requires a 7-day cooling-off period — decreases take effect right away. This gives you a proactive financial boundary before you even start a session.
Control how long you spend on the platform in a single sitting. Set a maximum session duration — when the limit is reached, jg99 will automatically notify you and, if you choose, log you out. Regular break reminders help you stay aware of how much time has passed so gaming never becomes an unconscious habit.
A cooling-off period temporarily suspends your ability to make deposits and place bets while your account remains open and accessible for review. Available durations are 24 hours, 48 hours, 7 days, or 30 days. This is ideal if you feel you need a short break without committing to a full self-exclusion. The period cannot be reversed once set.
Self-exclusion is the most comprehensive player protection tool available at jg99. When activated, your account is fully closed and you will be blocked from creating a new account for the duration of the exclusion. Available periods are 6 months, 1 year, 3 years, or permanent exclusion. jg99 will not send you any promotional communications during this period. To activate, email [email protected] with the subject line "Self-Exclusion Request".
Access a full, transparent record of your gaming activity at any time through your account dashboard. View your complete betting history, total deposits, total withdrawals, and net gain or loss over any selected period. Reality checks deliver periodic on-screen notifications that remind you how long you have been playing and summarise your session activity so far.
You can withdraw consent for all promotional and bonus communications at any time. Simply email [email protected] with the subject "Marketing Opt-Out" and jg99 will permanently cease sending bonus offers, deposit match promotions, and tournament invitations to your contact details. This takes effect within 48 hours of your request being confirmed.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. The following behaviours are recognised warning signs that your gambling may have moved beyond entertainment and into harmful territory. If you identify with several of these signs, we strongly encourage you to use jg99's self-exclusion tools or to reach out to a professional support organisation.
You are not alone. Problematic gambling affects people across all demographics and income levels in Bangladesh and worldwide. Seeking help is a sign of strength, not weakness. jg99's support team is available 24/7 and will treat your situation with complete confidentiality and compassion.
Chasing Losses
Continuing to gamble, or depositing more money, with the primary intention of recovering money you have already lost — rather than for entertainment.
Gambling with Money You Cannot Afford to Lose
Using funds allocated for rent, bills, food, or other essential expenses — or borrowing money from family, friends, or financial institutions in order to gamble.
Inability to Stop
Attempting to reduce or stop gambling but finding yourself unable to do so despite sincere efforts, or feeling restless and irritable when trying to cut down.
Neglecting Responsibilities
Missing work, studies, family obligations, or social events due to the time spent gambling, or losing interest in activities you previously enjoyed.
Secrecy and Concealment
Hiding your gambling activity from family members or close friends, lying about the amount of time or money spent, or feeling guilt or shame after a gambling session.
Gambling to Cope with Emotions
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions — rather than engaging with it purely as a form of entertainment.
Preoccupation with Gambling
Spending significant time thinking about past gambling experiences, planning the next session, or working out ways to obtain more money in order to gamble more.
Quick Self-Check: Is Your Gambling Healthy?
Reflect honestly on the following questions. If you answer "yes" to three or more, we recommend contacting our responsible gaming team or one of the support organisations listed further down this page.
Have you ever spent more money gambling in a single session than you originally planned to?
Have you ever borrowed money or sold personal possessions in order to fund your gambling?
Has gambling ever caused arguments, stress, or problems within your family or close relationships?
Have you ever felt the need to gamble with increasing amounts of money in order to feel the same level of excitement?
Have you ever tried to win back money you lost gambling rather than accepting the loss and stopping?
Have you ever felt restless, anxious, or irritable when you were unable to gamble or when you tried to reduce your gambling?
Has gambling ever negatively affected your performance at work, in your studies, or in fulfilling your daily responsibilities?
Have you ever felt the need to hide or downplay how much you gamble from people who are important to you?
Scoring: If you answered "yes" to 1–2 questions, your gambling appears to be within recreational bounds — however, continue to monitor your behaviour regularly. If you answered "yes" to 3 or more questions, we strongly recommend activating a cooling-off period or self-exclusion and reaching out to our team at [email protected]. Professional help is also available through the external support organisations listed below.
Player Protection Features: Full Reference
The table below provides a complete reference for every responsible gaming feature available at jg99, including activation method, effective timing, and reversal policy.
| Feature | Description | Availability | Takes Effect | Reversal Policy |
|---|---|---|---|---|
| Daily Deposit Limit | Maximum amount depositable within a 24-hour rolling window | ✓ All Players | Immediately | Increases: 7-day waiting period. Decreases: Immediate. |
| Weekly Deposit Limit | Maximum amount depositable within a 7-day rolling window | ✓ All Players | Immediately | Increases: 7-day waiting period. Decreases: Immediate. |
| Monthly Deposit Limit | Maximum amount depositable within a 30-day calendar month | ✓ All Players | Immediately | Increases: 7-day waiting period. Decreases: Immediate. |
| Session Time Limit | Maximum continuous play time per session with automatic notification | ✓ All Players | Next Session | Can be adjusted at any time via support request. |
| Reality Check Reminder | Periodic on-screen notification with session summary during play | ✓ All Players | Immediately | Frequency can be adjusted; cannot be fully disabled. |
| Cooling-Off Period | Temporary suspension of deposits and betting (24h / 48h / 7d / 30d) | ✓ All Players | Immediately | Cannot be reversed during active period. |
| Self-Exclusion (6 months) | Full account closure with re-registration block for 6 months | ✓ All Players | Immediately | Cannot be reversed. Account re-opened only after period ends + review. |
| Self-Exclusion (1 / 3 years) | Full account closure with re-registration block for 1 or 3 years | ✓ All Players | Immediately | Cannot be reversed under any circumstances during active period. |
| Permanent Self-Exclusion | Permanent, irrevocable account closure and re-registration ban | ✓ All Players | Immediately | Permanent. Cannot be reversed under any circumstances. |
| Activity History Access | Full historical record of all bets, deposits, withdrawals, and net P&L | ✓ All Players | Always Available | Read-only. Cannot be altered or deleted by the player. |
| Marketing Opt-Out | Permanent cessation of all promotional communications from jg99 | ✓ All Players | Within 48 hours | Can be re-enabled via written opt-in request to support. |
How to Activate Any Tool: All responsible gaming tools can be activated free of charge by emailing [email protected] with the subject line clearly stating the tool you wish to use (e.g., "Self-Exclusion Request", "Deposit Limit Request", "Cooling-Off Request"). Our team operates 24 hours a day, 7 days a week, and all responsible gaming requests are treated as the highest priority — you will receive acknowledgement within 1 hour and full activation within 4 hours at most.
Age Verification & Minor Protection
jg99 operates a strict minimum age policy of 21 years for all registered players. This is a non-negotiable platform rule and is enforced through a mandatory Know Your Customer (KYC) verification process that every account holder must complete before making their first deposit or withdrawal.
Age verification requires the submission of a valid government-issued identity document such as a National ID card, passport, or birth certificate. All documents are reviewed by our KYC team, and accounts that cannot be verified as belonging to an individual aged 21 or above will be permanently closed without exception.
If you are a parent or guardian and you suspect that a minor is using the jg99 platform, please contact us immediately at [email protected]. We will investigate urgently and take immediate protective action. We also encourage parents to use internet filtering software and parental control tools to block access to online gambling platforms at the device or network level.
Mandatory KYC Before First Transaction
Every player must complete identity and age verification before they can deposit funds or withdraw winnings. No financial transactions are permitted on unverified accounts, regardless of how long the account has been open.
Immediate Account Suspension for Underage Players
If jg99 identifies or receives credible evidence that an account is being operated by a person under the age of 21, the account is suspended immediately, all active sessions are terminated, and the balance is withheld pending a full investigation.
Guidance for Parents and Guardians
We strongly recommend that parents and guardians use content filtering tools such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls available on Android and iOS devices to prevent underage individuals from accessing any online gambling platform, including jg99.
Ongoing Age Monitoring
Age verification is not a one-time check. jg99 reserves the right to request additional proof of age or identity at any point during a player's account lifetime, including during large withdrawal requests, bonus claims, or whenever our fraud detection systems flag a concern.
No Marketing to Underage Audiences
jg99 does not direct any promotional content, advertising, or bonus communications toward individuals under the age of 21. Our marketing materials are designed exclusively for adult audiences, and we do not operate any channels or platforms that primarily attract younger demographics.
Account Security to Prevent Unauthorised Access
We strongly advise all players to use strong, unique passwords, to never share their login credentials with any other person — including family members — and to enable two-factor authentication on their account. Unauthorised account access by a minor is a serious concern; report it immediately to [email protected].
Support Organisations & Resources
If you feel that gambling is negatively affecting your life, your finances, or your relationships, professional help is available. The following organisations provide free, confidential support for individuals experiencing gambling-related difficulties.
jg99 Responsible Gaming Team
Our dedicated responsible gaming support team is available around the clock, every day of the year. We can help you activate any player protection tool and connect you with further resources.
[email protected]National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka provides professional psychological counselling and treatment for behavioural addictions including problem gambling.
Dhaka, BangladeshGamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with one another in order to recover from gambling problems. Meetings are available online.
gamblersanonymous.orgGamCare
GamCare is a leading international provider of free information, advice, and support for anyone affected by problem gambling. Their helpline and online chat service are available 24/7 in English.
gamcare.org.ukConfidentiality Guarantee: All responsible gaming requests submitted to jg99 are handled with complete confidentiality by a dedicated team member. Your request will never be shared with other departments, used to affect your account history, or disclosed to any third party except where required by law. Asking for help is always the right decision — we are here to support you.
Enjoy jg99 — Always Within Your Limits
When gambling stays within healthy boundaries, it is a genuinely enjoyable form of entertainment. Explore jg99's full game library — from live cricket betting to 500+ slots and live casino tables — with confidence, knowing our responsible gaming tools are always available when you need them.