jg99 Privacy Policy
At jg99, the privacy and security of every registered player is a foundational commitment — not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we store and protect it, and what rights you hold over your information as a player on Bangladesh's trusted online casino platform.
Six Core Privacy Principles
These principles guide every decision jg99 makes regarding the collection, use, and protection of your personal information.
jg99 collects only the personal data that is strictly necessary to provide our gaming services, process your transactions, and comply with applicable legal obligations. We do not collect data speculatively or beyond the stated purposes.
Your personal data is used exclusively for the purposes described in this Privacy Policy. jg99 does not sell, rent, or trade your data to third-party marketers. Any secondary use of your data requires your explicit consent.
All data transmitted between your device and the jg99 platform is protected by 256-bit SSL encryption. Our servers are hosted in secure data centres with restricted physical and digital access controls, firewalls, and intrusion detection systems.
We maintain an open, plain-English record of exactly what data we hold about you, how long we retain it, and who we share it with. You have the right to request a complete copy of your personal data at any time via [email protected].
You retain meaningful control over your personal data throughout your relationship with jg99. You may request corrections, erasure (subject to legal retention obligations), or restrictions on how your data is processed, at any time without penalty.
jg99 takes full responsibility for the personal data entrusted to us. We conduct regular internal audits of our data handling practices, train our support staff on data protection, and maintain detailed records of all data processing activities.
Important Notice: This Privacy Policy ("Policy") describes how jg99, accessible at jg99.io, collects, stores, uses, and protects the personal information of all users of the jg99 platform, including registered account holders, visitors, and prospective players. By using the jg99 platform or by creating an account, you acknowledge that you have read and understood this Policy. This Policy was last updated on 1 January 2026 and supersedes all prior versions.
1 Introduction
jg99 is Bangladesh's most trusted online casino and sports betting platform, offering a wide range of casino games, live dealer tables, crash games, fishing games, and competitive sports betting markets — with a particular focus on cricket, including the Bangladesh Premier League (BPL), IPL, and ICC T20 World Cup. Our platform is designed exclusively for adults aged 21 and above who choose to engage in online gambling for entertainment purposes.
We understand that your personal data is sensitive and that you place significant trust in us when you share it. That trust is not taken lightly. This Privacy Policy has been written in clear, plain English to ensure that every jg99 player — whether based in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh — can fully understand how their data is handled.
This Policy applies to all personal data collected through the jg99 website at jg99.io, through any mobile-optimised version of the platform, through communications with our support team (including email exchanges), and through any promotional or marketing communications you have opted in to receive from jg99. It does not apply to third-party websites that may be linked to or from the jg99 platform, and jg99 accepts no responsibility for the privacy practices of those third parties.
2 Personal Data We Collect
jg99 collects personal data in several categories, depending on how you interact with the platform. The following table provides a structured overview of the categories of personal data we may hold about you:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, withdrawal confirmation |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet identifiers, Visa/Mastercard last four digits, transaction history | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bets placed, wagering history, login frequency, session duration | Responsible gaming monitoring, personalisation, bonus eligibility |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Customer service delivery, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS notifications | Delivering relevant promotions and bonus offers to opted-in players |
jg99 does not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is handled with the highest level of confidentiality.
3 How We Collect Your Data
jg99 collects personal data through the following channels and mechanisms:
3.1 Direct Collection
You provide personal data directly to jg99 when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a promotion, or update your account profile. This is the primary source of identity data and contact data.
3.2 Automated Collection
When you use the jg99 platform, our servers automatically record technical data and usage data. This includes your IP address, the pages you visit, the games you play, the bets you place, the timestamps of your sessions, and the device and browser you use. This data is collected using server logs, cookies, and similar tracking technologies (see Section 9 for full details on cookies).
3.3 Third-Party Sources
jg99 may receive personal data about you from third-party sources in limited circumstances, including:
- KYC and identity verification service providers who assist us in confirming the authenticity of documents you submit during the verification process.
- Payment processors such as bKash, Nagad, Rocket, and Upay, who provide transaction confirmation data to facilitate deposit and withdrawal processing.
- Fraud prevention and anti-money-laundering database providers, who may flag accounts or transactions associated with known fraudulent or suspicious activity.
- Publicly available sources, such as published self-exclusion registers, where jg99 has a legal or regulatory obligation to cross-reference player data.
4 How We Use Your Personal Data
jg99 uses the personal data it collects strictly for the following purposes:
- Account Management: To create, maintain, and administer your jg99 account, including processing registrations, password resets, and profile updates.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions on your account.
- Identity and Age Verification: To comply with our Know Your Customer (KYC) obligations and to confirm that all registered players are at least 21 years of age.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
- Responsible Gaming: To monitor wagering patterns for indicators of problem gambling and to action deposit limit requests, cooling-off periods, and self-exclusion requests promptly.
- Customer Support: To respond to your enquiries, resolve disputes, handle complaints, and provide technical assistance through our 24/7 English support team.
- Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw marketing consent at any time by emailing [email protected].
- Platform Improvement: To analyse usage patterns and technical performance data in order to improve the quality, stability, and user experience of the jg99 platform.
- Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory bodies, law enforcement agencies, and courts.
5 Legal Basis for Processing
jg99 processes your personal data on the following legal grounds:
- Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and jg99 — i.e., to provide you with a functioning, personalised gaming account and to process your deposits and withdrawals.
- Legal Obligation: KYC verification, age verification, anti-money-laundering checks, and the maintenance of transaction records are carried out because jg99 has a legal obligation to do so.
- Legitimate Interests: Processing technical data and usage data for fraud prevention, platform security, and responsible gaming monitoring reflects jg99's legitimate interests in operating a safe and fair platform. These interests do not override your fundamental rights.
- Consent: Where jg99 processes your data for marketing purposes or for any purpose beyond those listed above, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your account standing.
6 Sharing Your Personal Data
jg99 does not sell, rent, or otherwise trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are responsible for their own data handling practices.
- KYC and Identity Verification Providers: Third-party verification services receive copies of identity documents you submit, solely for the purpose of confirming their authenticity as part of the KYC process.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive a unique player session token to initialise game sessions. These providers do not receive your name, contact details, or payment information.
- Fraud and Security Service Providers: Anti-fraud and anti-money-laundering service providers may receive limited transaction and technical data for the purpose of risk scoring and fraud detection. All such providers are bound by data processing agreements.
- Legal and Regulatory Authorities: jg99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so by a valid legal process, court order, or applicable regulation. Where legally permissible, jg99 will notify you of such a disclosure.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jg99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address.
No Third-Party Marketing: jg99 does not share your personal data with unaffiliated third parties for their own marketing or advertising purposes. Any promotional communications you receive from jg99 are sent by jg99 directly, on the basis of your own opt-in consent.
7 Data Retention
jg99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention obligations. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, fraud prevention, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Anti-money-laundering legal obligation |
| KYC Documents | 5 years from account closure | Regulatory compliance, re-registration prevention |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical & Usage Data | 13 months from collection | Security monitoring, platform analytics |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Self-Exclusion Records | Minimum 7 years from exclusion date | Responsible gaming obligation, re-registration prevention |
Upon the expiry of the applicable retention period, jg99 will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for aggregate statistical analysis purposes.
8 Security Measures
jg99 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
- 256-Bit SSL Encryption: All data transmitted between your browser or device and jg99 servers is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) encryption. Look for the padlock icon in your browser's address bar to confirm the secure connection.
- Password Hashing: Account passwords are never stored in plain text. jg99 uses strong cryptographic hashing algorithms to store password data, meaning that even internal staff cannot view your password.
- Two-Factor Authentication: jg99 offers optional two-factor authentication (2FA) for your account, adding an additional layer of protection beyond your username and password. We strongly encourage all players to enable 2FA.
- Secure Data Centres: jg99 servers are hosted in certified data centres with physical access controls, 24/7 CCTV monitoring, biometric entry restrictions, and environmental protection systems.
- Firewall and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDS/IPS) that continuously monitor for suspicious traffic patterns.
- Access Controls: Access to personal data within jg99 is governed by the principle of least privilege — staff members are granted access only to the data necessary to perform their specific job functions. All access is logged and audited.
- Regular Security Audits: jg99 conducts periodic internal and third-party security assessments, penetration tests, and vulnerability scans to identify and remediate potential weaknesses before they can be exploited.
Your Role in Security: While jg99 takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your jg99 account, never share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
9 Cookies & Tracking Technologies
jg99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in during a session, and analyse how the platform is used.
9.1 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the jg99 platform to function. They enable core features such as session management, account authentication, and security. These cookies cannot be disabled without severely impairing your ability to use the platform.
- Functional Cookies: These cookies remember your preferences — such as your preferred game category, language setting, and display options — to provide a more personalised experience each time you visit.
- Analytics Cookies: jg99 uses analytics cookies to understand how players navigate the platform, which games are most popular, where users encounter difficulties, and how the platform performs across different devices and browsers. This data is aggregated and anonymised.
- Security Cookies: These cookies support our fraud detection systems by helping us identify unusual account activity, detect bot behaviour, and distinguish between legitimate players and malicious actors.
9.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling certain categories of cookies — particularly strictly necessary and security cookies — may affect the functionality of the jg99 platform and may prevent you from accessing your account. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
jg99 does not use cookies to serve third-party advertising on the platform. We do not allow advertising networks to place tracking cookies on our platform.
10 Your Data Rights
As a jg99 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the jg99 data team at [email protected] with the subject line "Data Rights Request". All requests will be acknowledged within 5 business days and responded to within 30 calendar days.
Right of Access
You have the right to request a complete copy of all personal data jg99 holds about you, along with information about how it is being used.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data jg99 holds about you. Account details can also be updated directly via your account profile.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for its original purpose, subject to jg99's legal retention obligations.
Right to Restriction
You may request that jg99 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
Right to Portability
You may request that jg99 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jg99's legitimate interests.
Verification Requirement: To protect the security of your account, jg99 will verify your identity before processing any data rights request. You will be asked to confirm your registered email address and may be asked to provide additional verification. jg99 will never charge a fee for reasonable data rights requests.
11 Minors & Age Restriction
The jg99 platform is strictly intended for adults aged 21 years and above. jg99 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jg99 account registration and KYC process, and all accounts are subject to ongoing age verification checks.
If jg99 discovers or reasonably suspects that an account is being operated by an individual under the age of 21, the account will be immediately suspended, all active sessions will be terminated, and any balance in the account will be withheld pending investigation. The personal data associated with the account will be securely deleted once the investigation is complete, except where retention is required by law.
If you are a parent or guardian and you believe that a minor in your care has registered an account with jg99, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. We encourage parents and guardians to use internet filtering tools and parental control software to prevent minors from accessing online gambling platforms.
12 International Data Transfers
jg99 primarily serves players based in Bangladesh, and the majority of data processing operations are conducted within secure data centre environments. However, some of our third-party service providers — including KYC verification providers, game software providers, and fraud prevention platforms — may operate servers in jurisdictions outside Bangladesh.
Where personal data is transferred to a jurisdiction that may not provide the same level of data protection as applicable local law, jg99 ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses that require the recipient to process your data in accordance with standards consistent with this Privacy Policy, or the use of service providers who are certified under internationally recognised data protection frameworks.
By using the jg99 platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section, subject always to the protections and safeguards described above.
13 Changes to This Privacy Policy
jg99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email to their registered address and by posting a prominent notice on the jg99 platform at least 14 days before the changes take effect.
For non-material changes — such as typographical corrections, clarifications of existing practices, or updates to contact details — we may update the Policy without prior notice. The "Effective Date" shown at the top of this page and in the sidebar will always reflect the date of the most recent update. We encourage you to review this Policy periodically to stay informed about how jg99 protects your data.
Your continued use of the jg99 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the platform and may close your account by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jg99 handles your personal data, please contact our dedicated data protection team using the details below. All privacy-related communications are handled in English and responses are provided in accordance with Bangladesh Standard Time (BST, UTC+6).
- Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" for fastest routing
- Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
- Support Hours: 24 hours a day, 7 days a week, 365 days a year
- Language: English
- Time Zone: Bangladesh Standard Time (BST, UTC+6)
For responsible gaming queries — including self-exclusion requests, deposit limit adjustments, or cooling-off period requests — please include "Responsible Gaming Request" in your email subject line to ensure your message is prioritised and routed directly to our responsible gaming team.
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